Daytime Entry: 8:30am - 3:45pm
Enchanted Garden of Lights Entry: 4:30pm - 9:00pm (10:00pm Fri-Sun)
Atop Lookout Mountain

Ticketing FAQs

Rock City currently has timed-entry admission. Book in advance for best availability.
Gem Members do not need advance reservations for entry.

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General FAQs

Ticketing FAQs

  1. Can I change my ticket date and/or time?
  2. Can I get a refund if we are unable to visit? 
    • Tickets for Rock City are non-refundable, but are valid for 1 year from the date of purchase. Your visit date/time can be adjusted by emailing our ticketing call center.
  3. What if you are sold out when I’d like to visit? 
    • Capacity is limited at the attractions are days do sell-out in advance. We recommend planning ahead and purchasing online to ensure your preferred reservation.

Still have questions?

Please email tickets @ or fill out this form for assistance.