Ticketing FAQs
Rock City currently requires reservations for timed-entry admission.
Book in advance for best availability. Tickets for the Enchanted Garden of Lights are sold Online Only.
Buy Tickets or Make an Annual Passholder ReservationChanging a Reservation Date/Time
Tickets for Rock City and the Incline Railway can be adjusted for a different date/time.
► To make changes:
Log-in to your ticket account following these step-by-step instructions or following along with the video when using a mobile device or desktop computer.
* If you did not set up a password during checkout, or cannot remember your password – click the Forgot Your Password link to reset it before continuing.
Change a Ticket Reservation using a mobile device:
Start at https://tickets.lookoutmountain.com/Login.aspx. Then follow the instructions below
Step-By-Step Mobile Guide (PDF)
Change a Ticket Reservation using a desktop computer:
Start at https://tickets.lookoutmountain.com/Login.aspx. Then follow the instructions below
Other Questions
Refunds?
Tickets for Rock City and the Incline are non-refundable. Tickets are valid for 1 year from date of purchase, and your visit date/time can be adjusted using the instructions on this page.
Sold-Out?
Capacity is limited at the attractions and days sell-out in advance. We recommend planning ahead and purchasing online to ensure your preferred reservation.
Still have questions?
Please email tickets @ seerockcity.com or fill out this form for assistance.