Today's Hours:

8:30am - 6pm

Atop Lookout Mountain
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Coronavirus (COVID-19) Preparedness

See Rock City, Inc's Commitment to the Health and Safety of our Partners and Guests

We are so glad to welcome guests and partners back to Rock City Gardens.

As we reopen, we ask you to please take a few moments to review some changes we are making to best ensure guest and partner (employee) health.


How to Roam like a Gnome:

Here’s the short on your Rock City experience –
  • Rock City’s Enchanted Trail is operating as a ONE-WAY experience with limited admissions per hour.
  • Signs along the path in the Gardens will guide you and ensure that you See ALL of Rock City in a safe way.
Here are steps for good health practices to protect yourself and others while in the Gardens – 

Please do your part to help keep all of our guests safe and comfortable while visiting. 

  • Wash your hands frequently while visiting. 
    • There are sanitizing stations throughout the gardens for your safety and convenience, and our rest rooms are open.
  • Please wear a mask if you have one with you to help protect yourself and others. 
    • If you don’t have a mask, check our retail shops to see if masks are in-stock for purchase.
  • Roam like a Gnome and remain 6ft away from guests not in your ticketed party. 
  • Be aware of COVID-19 symptoms. 
    • If you are experiencing cough, sore throat, fever, loss of taste or smell, or shortness of breath, we ask that you please postpone your visit to Rock City Gardens and contact your local Health Department for more information.

Guest and Partner Safety Procedures in Place

Rock City has implemented several measures to help keep both our guests and our partners (employees) healthy and safe. Safety precautions include:

  • Taking our partners temperatures and asking health screening questions upon arrival at work daily
  • Wearing masks
  • Hand sanitizers have been placed strategically throughout Rock City Gardens in areas where foot traffic becomes constricted or handrails, door knobs, or other commonly used fixtures must be handled.
  • All high touch areas within the Gardens are being sanitized every 2 hours.
  • A suggested one-way traffic pattern has been established for guests to enjoy the original Enchanted Trail with adequate social distancing. Partners have been positioned throughout the Gardens to assist with guests with questions or concerns with the new traffic flow and help facilitate social distancing where that is difficult.
  • Recommendations on social distancing throughout the Gardens have been provided, especially in areas where lines or queues tend to form.
  • Accommodations have been made to provide guests the opportunity to avoid closed interior spaces if they so desire, such as Fairyland Caverns.
  • For detailed information on all of the policies and procedures Rock City has implemented during this time, please click here. 

We recommend that everyone continue to follow best practices recommended by the CDC to ensure good health including the following:

  • Wash your hands often
  • Avoid close contact
  • Cover your mouth and nose with a cloth face cover when around others
  • Cover coughs and sneezes
  • Clean and disinfect

Additional Resources and Information:

Rock City Sanitation Procedures

 

CDC – Centers for Disease Control and Prevention

WHO – World Health Organization

Georgia Department of Health

Tennessee Department of Health

Chattanooga Tourism Co. 

 

See Rock City Inc. Current Operating Hours

Rock City Gardens – 8:30am – 6:00pm for Annual and Lookout Mountain Resident Passholders

Battles for Chattanooga – temporarily closed

Starbucks at Rock City – Open for carryout service, 7am – 4pm

Clumpies Ice Cream Co. – Northshore and Southside Scoop Shops open for carryout service, 2pm – 8pm. Available for local delivery & nationwide shipping online.

RiverView Inn – open

Grandview – by appointment only

To our valued Rock City Annual Passholders:

As a valued year-long guest, we look forward to welcoming you back to create more memories worth repeating. In doing so, we are automatically extending all annual passes still valid on 3/13/20 for an additional 3 months.

Additionally, we are offering a renewal option for all current annual passholders to renew during the month of May for a discounted rate of $19.32 per pass ($32.32 for VIP Passes). These renewals will expire June 30, 2021.

To initiate this renewal, please fill out the Annual Pass Renewal form and a partner will contact you to finalize the process.

Annual Passholder Timed Entry Bookings

To help limit capacity in the Gardens, Rock City is implementing timed entry. Annual Passholders may reserve a time online. For other questions regarding your visit, please click here or call 706-820-2531.

We understand that our temporary closure this spring impacted our guests’ travel plans. Tickets to Rock City Gardens, Ruby Falls, the Incline Railway, and Battles for Chattanooga are valid for 1 year from the date of purchase. However, if you purchased tickets prior to 3/13/20 and are unsure of your travel plans or do not anticipate visiting the Lookout Mountain area within the next year, we are adjusting our refund policy for these guests to allow refunds given these circumstances. Please fill out the Ticket Change/Refund Request Form to begin this process.