Daytime: 8:30am - 3:30pm

Enchanted Garden of Lights: 5:00pm - 9/10:00pm

Atop Lookout Mountain
Tickets & ReservationsTickets & Reservations

Health and Safety Information

See Rock City, Inc's Commitment to the Health and Safety of our Partners and Guests

We are so glad to welcome guests to Rock City Gardens.

As you are making plans to visit, please be aware that we have updated our policies based on recommendations from local public health officials. We continue to encourage guests to wear appropriate face coverings while outdoors where physical distancing cannot be maintained. Face coverings should be worn in any indoor public spaces. Timed-entry to Rock City is in place to help facilitate distancing throughout the gardens. Thank you for your help in abiding by our continued safety efforts.

Please take a few moments to review some changes we are making to best ensure guest and partner (employee) health.

How to Roam like a Gnome:

Here’s the short on your Rock City experience –
  • Rock City’s Enchanted Trail is operating as a ONE-WAY experience with limited admissions per hour.
  • Signs along the path in the Gardens will guide you and ensure that you See ALL of Rock City in a safe way.
Here are steps for good health practices to protect yourself and others while in the Gardens – 

Please do your part to help keep all of our guests safe and comfortable while visiting. 

  • Wash your hands frequently while visiting. 
    • There are sanitizing stations throughout the gardens for your safety and convenience, and our rest rooms are open.
  • As you are making plans to visit, please be aware that masks should be worn in any indoor public spaces.
  • Roam like a Gnome and remain 6ft away from guests not in your ticketed party. 
  • Be aware of COVID-19 symptoms. 
    • If you are experiencing cough, sore throat, fever, loss of taste or smell, or shortness of breath, we ask that you please postpone your visit to Rock City Gardens and contact your local Health Department for more information.

Guest and Partner Safety Procedures in Place

Rock City has implemented several measures to help keep both our guests and our partners (employees) healthy and safe. Safety precautions include:

  • Partners are educated on the warning signs for covid-19 and self-screen prior to arriving at work.
  • All partners will be required to wear masks when in a public indoor setting. When outdoors, fully vaccinated* partners have the option to be unmasked.
    • *According to the CDC, an individual is considered fully vaccinated two weeks after receiving their second dose of Pfizer or Moderna, or two weeks after a single-dose vaccine, such as the Johnson & Johnson Janssen vaccine.
  • Hand sanitizers have been placed strategically throughout Rock City Gardens in areas where foot traffic becomes constricted or handrails, door knobs, or other commonly used fixtures must be handled.
  • All high touch areas within the Gardens are being sanitized every 2 hours.
  • A suggested one-way traffic pattern has been established for guests to enjoy the original Enchanted Trail with adequate social distancing. Partners have been positioned throughout the Gardens to assist with guests with questions or concerns with the new traffic flow and help facilitate social distancing where that is difficult.
  • Recommendations on social distancing throughout the Gardens have been provided, especially in areas where lines or queues tend to form.
  • Accommodations have been made to provide guests the opportunity to avoid closed interior spaces if they so desire, such as Fairyland Caverns.
  • For detailed information on all of the policies and procedures Rock City has implemented during this time, please click here. 

We recommend that everyone continue to follow best practices recommended by the CDC to ensure good health including the following:

  • Wash your hands often
  • Avoid close contact
  • Cover your mouth and nose with a cloth face cover when around others
  • Cover coughs and sneezes
  • Clean and disinfect